Option TWO (Retained Support)
Companies who do not want to be tied into a full service contract but wants a little more comfort than offered in our option 1… then option 2 may give you that peace of mind of knowing that help is at hand whenever it is required.
- For a small yearly retainer Option 2 includes:
- Realistic Telephone support + 5 remote sessions (up to 30 minutes each)
- Discounted rates for Call out charges, remote & Engineer’s support
- Guaranteed next day on-site support if required